Effective date: 7 August 2026
This Privacy Policy explains how Clark and Nel Financial Services (Pty) Ltd T/A Ripple Connect ("Ripple Connect", "we", "our", or "us") collects, uses, stores, and protects your personal information when you use our website, Partner Portal, APIs, and related services. We are committed to protecting your privacy and processing personal information responsibly, transparently, and in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African legislation.
Business contact details, identity and verification documents, account credentials, enquiry content, campaign records, consent records, technical logs, device information and other information reasonably required for onboarding, security, contractual or legal purposes.
We may process information to respond to enquiries, assess and onboard partners, perform contracts, operate and secure the platform, route campaign data under agreed instructions, maintain records, comply with law and pursue legitimate business interests where permitted.
Information may be shared with relevant suppliers, affiliates, technology providers, professional advisers, regulators or authorities where necessary and lawful. Campaign information should only be shared according to the applicable agreement, consent wording and defined roles of the parties.
We use reasonable technical and organisational safeguards. Information is retained only for as long as reasonably necessary for the stated purposes, contractual requirements, dispute management or legal obligations.
Subject to applicable law, you may request access, correction or deletion; object to certain processing; withdraw consent where consent is relied upon; or lodge a complaint with the Information Regulator.